Privacy Policy
Last updated: 20 August 2026
1. About this Privacy Policy
This Privacy Policy explains how This One Is Nutrition collects, uses and protects your personal information when you visit our website, register your interest in a product, contact us or otherwise interact with us online.
We respect your privacy and aim to be clear about what information we collect, why we collect it and how we use it.
For the purposes of UK data protection law, This One Is Nutrition is responsible for the personal information we collect and use.
Our contact details
This One Is Nutrition
Ground Floor, Radley House
Richardshaw Road
Leeds
LS28 6LE
Email: hello@thisoneisnutrition.co.uk
2. What information do we collect?
Depending on how you interact with our website, we may collect:
your name;
your email address;
information you provide when registering your interest in a product;
information you provide when contacting us; and
technical information collected through cookies and similar technologies, where applicable.
We only ask for information that we reasonably need for the purpose for which it is collected.
We do not ask you to provide health information when registering your interest in one of our products.
3. How do we use your information?
We may use your personal information to:
manage product registrations of interest;
contact you about a product you have specifically registered an interest in, where you have given the required consent;
respond to enquiries;
manage email subscriptions and preferences;
operate, maintain and improve our website;
understand how visitors use our website, where applicable;
maintain website security; and
meet our legal and regulatory obligations.
We will only use your personal information for purposes that are compatible with the reason it was collected or where otherwise permitted by law.
4. Registering your interest in a product
When you register your interest in a product such as B12, Psyllium or CoQ10, we collect your email address so that we can manage your registration and, where you have given the required consent, contact you about that product and its availability.
Our registration forms explain what you are signing up to.
Where we rely on consent for email marketing, you must take a clear positive action to give that consent. You can withdraw your consent at any time.
You do not have to provide marketing consent in order to use our website.
The ICO requires electronic marketing consent to be freely given, specific, informed and unambiguous, with a clear affirmative action.
5. Email marketing
If you have given us permission to send you marketing emails, we may contact you about:
products you have specifically registered an interest in;
product availability; and
relevant This One Is Nutrition updates covered by the consent you have provided.
Every marketing email will provide a simple way to unsubscribe.
You can withdraw your consent at any time. If you unsubscribe or otherwise object to marketing, we will stop sending you the relevant marketing emails.
We will not sell your email address or marketing subscriber information to another organisation.
The ICO requires organisations to provide a simple way to unsubscribe from electronic marketing and to respect withdrawals of consent.
6. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Consent
For example, where you actively choose to receive marketing emails from us.
Contract
Where this becomes applicable to information needed to provide a service or fulfil an order you have placed with us.
Legal obligation
Where we are required to process or retain information to comply with the law.
Legitimate interests
Where we have a genuine business reason for processing information and that processing is necessary and does not unfairly override your rights and interests.
Where we rely on legitimate interests, we will only use your information where the processing is necessary and proportionate.
7. Who do we share your information with?
We do not sell or rent your personal information.
At present, personal information collected through our website and product registration forms is processed using Squarespace, including its website, contact and email campaign services.
We may also share personal information with trusted service providers where this is necessary to operate our website or provide services to you.
If the way we use or share personal information changes as the business develops, we will update this Privacy Policy where appropriate.
8. International processing
Some technology and service providers we use may process personal information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure that any transfer of personal information is carried out in accordance with applicable UK data protection law.
9. How long do we keep your information?
We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, or where we are required to retain it by law.
For product registrations and marketing subscriptions, we may retain your information while your registration or subscription remains relevant.
If you unsubscribe from marketing, we may retain limited information necessary to record your preference and ensure that we do not send you unwanted marketing.
10. Your rights
Under UK data protection law, you have rights in relation to your personal information.
Depending on the circumstances, these may include the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain uses of your information;
withdraw consent where we rely on consent; and
receive certain information in a portable format.
You have an absolute right to object to direct marketing.
If you withdraw consent or object to direct marketing, we will stop using your information for the relevant marketing purposes.
To exercise your rights, contact:
hello@thisoneisnutrition.co.uk
11. Cookies
Our website uses cookies and similar technologies.
These may be used to enable the website to function, remember preferences, understand website usage and support other website services where applicable.
For more information about the cookies we use, please see our Cookie Policy.
[LINK TO COOKIE POLICY]
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Children's privacy
Our website and products are not directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable legal requirements.
The latest version will always be published on this page, with the date shown at the top.
15. Contact us
If you have a question about this Privacy Policy or how we use your personal information, please contact us:
This One Is Nutrition
Ground Floor, Radley House
Richardshaw Road
Leeds
LS28 6LE
Email: hello@thisoneisnutrition.co.uk
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF